The Blount County Water Authority (BCWA) Website is comprised of various web pages operated by Blount County Water Authority.

The BCWA Website is offered to you conditioned upon your acceptance without modification of the terms, conditions, and notices contained herein. By using the BCWA Website, you agree to all such terms, conditions, and notices.

BCWA reserves the right to change the terms, conditions, and notices under which the BCWA Website is offered, including but not limited to any charges associated with the use of the website or customer portal services.

The BCWA Website may contain links to third-party websites. These third-party sites are not under the control of BCWA and are provided only as a convenience. BCWA does not imply endorsement of any third-party website, products, or services.

Access to any third-party website is at the user’s own risk. BCWA is not responsible for the accuracy, reliability, or content of any information, products, services, or statements provided on those sites.

As a condition of your use of the BCWA Website, you warrant to BCWA that you will not use the website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

You may not use the website in any manner that could damage, disable, overburden, or impair the website or interfere with another party’s use and enjoyment of the website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the website.

If any user provides BCWA with information including, but not limited to, feedback, suggestions, comments, ideas, questions, or plans, such information shall be deemed non-confidential. BCWA assumes no obligation to protect such information from disclosure and may use, reproduce, or distribute such information without restriction.

BCWA makes reasonable efforts to provide accurate and up-to-date information on this website. However, it is not always possible to guarantee that all information is complete, accurate, or current at all times.

The materials contained on this website may include technical inaccuracies, typographical errors, or other mistakes. BCWA does not warrant the accuracy, completeness, or reliability of any information, text, graphics, links, or other materials contained on this website.

Information provided through the BCWA Website should not be relied upon for personal, medical, legal, or financial decisions. Users should consult an appropriate professional for advice specific to their circumstances.

BCWA reserves the right to make changes and updates to website information without prior notice.

The use of this website and the internet generally is at the user’s own risk. BCWA disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, BCWA shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages resulting from the use of, or inability to use, this website or any related services.

If you have questions or concerns regarding the BCWA Website, please contact our office.

BCWA utilizes automated communication systems through its billing software provider, Munilink, and online payment provider, Nexbill Pay, to send customer communications through:

• SMS/Text Messages (SMS/MMS)
• Email Notifications
• Automated Alerts

These communications are intended for customer service purposes only, including:

• Billing notifications
• Payment reminders
• Service interruptions or outages
• Emergency alerts
• General customer service announcements

Phone numbers and email addresses are provided by customers and should be kept current to ensure continued communication. BCWA does not sell or share customer contact information with third parties for marketing or promotional purposes.

Text messaging is a standard-rate service used to provide customers with account-related notifications and customer service communications.

Message and data rates may apply depending on your wireless provider.

Enrollment in text messaging services is voluntary and is not required to receive water service. By opting in, you consent to receive automated text messages from BCWA related to your account and service.

BCWA does not knowingly collect information from children under the age of 13.

To receive assistance, customers may reply HELP to a BCWA text message or contact the BCWA office.

You may stop receiving text messages at any time by replying:

STOP, END, CANCEL, QUIT, UNSUBSCRIBE, or STOP ALL

to any BCWA text message.

BCWA does not charge customers to receive or reply to text messages; however, message and data rates may apply according to your mobile service provider plan.

BCWA is not responsible for delayed or undelivered SMS, MMS, or email communications. Delivery depends upon effective transmission by wireless service providers, internet providers, and communication networks.

BCWA may provide optional email or text alerts regarding service interruptions, public notices, water outages, boil water notices, or other important customer information. Customers may unsubscribe from optional notifications at any time.

The Blount County Water Authority (BCWA) respects the privacy of our customers and website visitors and recognizes the importance of protecting personal information.

This Privacy Policy explains how BCWA collects, uses, and protects information provided through the BCWA Website and customer account services.

BCWA reserves the right to modify this Privacy Policy at any time without prior notice.

The BCWA Website itself does not intentionally collect or sell personal information.

BCWA stores customer information that is voluntarily provided, including information shared when:

• Establishing service
• Making payments
• Contacting our office
• Creating or managing online account access

Customer information may include:

• Name
• Service address
• Mailing address
• Telephone number
• Email address
• Billing and payment information

This information is maintained for customer service, billing, payment processing, account management, and operational purposes.

BCWA will not sell customer information to any third party for marketing purposes.

BCWA may share information only:

• As necessary to provide requested services
• With contracted service providers supporting BCWA operations
• When required by law, court order, or governmental investigation

BCWA utilizes Munilink for customer account and billing management and Nexbill Pay for online payment processing.

The BCWA Website may contain links to external websites. Once you leave the BCWA Website, BCWA is not responsible for the protection or privacy of any information you provide to other websites. Users should review the privacy policies applicable to those websites.

The BCWA Website and certain third-party services may utilize cookies or similar technologies to improve website functionality, user experience, and website performance.

Users may adjust browser settings to limit or disable cookies. However, disabling cookies may affect website functionality.

BCWA makes reasonable efforts to maintain safeguards designed to protect customer information from unauthorized access, disclosure, or misuse. However, no online transmission or storage system can be guaranteed completely secure.

If you have questions regarding this Privacy Policy or how customer information is handled, please contact:

Blount County Water Authority
Cleveland, Alabama
Phone: (205) 625-5100