FAQ's

If you experience any interruption in your water supply, first check your plumbing fixtures or appliances for any issues. If everything appears normal on your end, please contact our customer service team immediately. We are available to assist you, assess the situation, and provide timely updates.

We prioritize transparency and provide regular water quality reports to our community. You can access our most recent water quality report on our website or request a hard copy by contacting our customer service. For specific inquiries about contaminants or testing results, our team is here to provide you with detailed information.

If you experience low water pressure, first check to see if your neighbors are having the same issue, as it may be a system-wide problem. If not, check your main shut-off valve to ensure it is fully open. Additionally, you can inspect your faucets  and regulator for clogs or build-up and ensure your water filter or softener isn't malfunctioning. If the issue persists, please contact our customer service at Blount County Water for assistance.

If you notice a water leak or any other issues with your water service, please report it immediately by calling our customer service line at (205) 625-5100 or afterhours at (205) 446-4844. Our team is available 24/7 to assist you and ensure that your concerns are addressed promptly.

If you notice an unusually high water bill, first check for any leaks in your home, such as dripping faucets or running toilets. If everything appears normal, contact our customer service team at Blount County Water for assistance. We can help investigate any discrepancies and ensure your billing is accurate.